Office Response

At Office Response we have learned from experience that we are more than just a supplier of 24/7 Contact Centre Services. The relationship we build with you will inevitably lead you to view us as a business partner. We feel that it is important for us to show how focused we are to providing the best possible service through our core values:

Customer Focus: professionally managing the needs of our customers, and their customers.

Empowerment and ownership: making proactive informed decisions, acting on them and standing by the results.

Honesty: having frank and open communication with customers and colleagues alike even when the circumstances are difficult.

Continuous improvement: performance, process and people.

Profit consciousness: making money for the company and our customers through sound business sense and managing costs.

Fun: having a positive working environment, encouraging humour and enjoyment while still concentrating on and completing the task in hand

Office Principles

Office Principles enables great organisations by designing and delivering smart work environments. We work with ground breaking insight into the future workplace, quite correctly earning the reputation as the industries ‘architects of performance’
From our offices in Reading, London, Birmingham and Manchester, we provide workplace consultancy, office design, and project management services to organisations who value their staff and want to create environments that better serve and support them. Our teams design high-performance offices that impact positively on productivity and staff wellbeing.

Office and General Environmental Services Limited

O&G is a provider of facilities management and related business support services, from integrated packages to one-off solutions.

We will take care of all your FM requirements, leaving you free to focus on your organisation’s core business. From our bases in London, Manchester and Wolverhampton, we support customers in all parts of the UK.

Integrated FM
Building Maintenance
Cleaning
Housekeeping
Mechanical & Electrical
Pest Management
Security
Waste

OCS Group

OCS has recently secured a contract with Liverpool John Lennon Airport to provide PRM services. OCS is charged with ensuring that passengers with reduced mobility (PRMs) experience a timely, safe and comfortable passage through the airport and has introduced new equipment, signage and uniforms to improve services.

LJLA is in the top 10 of the UK’s busiest airports and OCS will be responsible for ensuring the smooth transit of over 30,000 PRM’s from arrival at the airport through to their seat on the aircraft and on inbound aircraft through to the designated transfer point. Approximately 40 staff have transferred across to OCS from the previous contractor, all receiving full refresher training on the handling of passengers and new equipment.

Jonathan Brennand, Head of Procurement at LJLA commented, “There was some doubt that the transition could be achieved in the time scale allowed, but we have completed the task at hand and the transfer was seamless.”

OCS has been providing services for passengers with reduced mobility (PRM) at UK airports since 1992. The company has over 40 years’ experience of working in partnership with airports and airlines to provide a range of bespoke services, achieving improved standards and delivering value. OCS currently provides assistance to over 1 million passengers a year.

OCS Group

With its roots firmly established at the turn of the last century, OCS – One Complete Solution – has grown into the largest family owned property support services provider in the UK. Established over 100 years ago, the company is still owned and run by the fourth generation of its founding family.

Consisting of specialist Cleaning, Catering, Security, Transport, Technical, Hygiene and Integrated services, OCS can provide your business with single or multiple services to a number of nationwide locations.

OCS provides you with peace of mind and the knowledge that whatever services you need, your requests will be dealt with quickly, professionally and efficiently. Whether it is a number of general services or one particular specialist service that is needed, OCS draws on the expertise of the entire Group to meet a customers requirements.

The newest addition to the OCS Group is OCS Integrated Services through which the expertise of the entire Group can be provided on one contract with one point of contact. The efficiencies offered by bundled services, combined with OCS’s pedigree in delivering such services on a single invoice, make OCS Integrated Services a leading name in the ever changing world of outsourcing.

The hard working efforts of the OCS Group, from the executive directors to the shop floor employees, have been recognised by many prestigious awarding bodies and have most recently been accredited with the Overall Excellence Award from the JP Morgan Family Business Honours.